Calibration, service and support
More than a supplier of audiological solutions
We are dedicated to supporting you all the way from the installation of your new solution up until you are ready for a replacement.
We have an educated and qualified team of service technicians and trainers that are ready to help you with installations, calibrations, repairs, basic and advanced product training and much more.
Installation of equipment
We install your solution, so you can get up and running immediately.
Our service technicians know how to place the equipment to support your workflow, and also how to hide messy cables, so you get a presentable workspace set-up.
The technician will also provide a first user instruction, and make sure that the equipment is configured correctly before leaving.
Our service technicians only use state-of-the-art tools for calibrating your equipment to ensure the best accuracy possible.
After the instrument is calibrated, you get a calibration certificate to show to relevant authorities.
Our service team is ready to support you by phone, and remote service is also an option if your IT set-up allows it.
We even offer to support you on-site if needed.
We only use original high-quality components when repairing audiological equipment.
Our team of service technicians will have in-depth knowledge about how to repair the instrument, as they have been through mandatory training at our headquarter, where the equipment has been developed and manufactured.
Equipment can be repaired both on-site and off-site depending on the service plan.
Training and education
Natus offers courses in usage of the equipment as well as more advanced hands-on training and theoretical education enabling you to get the best out of your solution and also to get new perspectives on improving workflows, techniques and analysis of results.
Contact your local distributor to learn more about the service plans available in your region.